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Pre Arrival Coordinator Hilton Orlando Lake Buena Vista

Hilton Worldwide Holdings Inc.

Posted on May 01, 2024

Last activity 4 days ago

Hilton Worldwide Holdings Inc.

Orlando, Florida Area, United States

46.7K - 46.7K per year

Travel & Hospitality

Full-Time

Job Overview

Years of Experience:

1 - 2 years

Qualification:

High School

Benefits:

Parental Leaves, Retirement Benefit, Employee Assistance Program, Other benefits, Extra annual leaves, Flexible Working Hours, Stock Options or Equity, Health Insurance

Job Closes On:

May 10, 2025

Core Skills:

UpsellingDigital Literacy

Soft Skills:

Social EtiquetteProblem SolvingConflict ResolutionEntrepreneurial AptitudeOwnership
+17 more

Job Description

As a Pre-Arrival Coordinator, you will provide prompt and courteous service to both group and leisure guests traveling to the property in a way that meets Hilton's high service standards. Specific tasks of the position may include:Promptly answer incoming calls from both internal and external guests using positive and clear English, as well as connect incoming calls to appropriate departments and handle all reservation / hotel enquiries directlyPrioritize daily room assignments for all incoming guests - make appropriate selection of rooms based on guest needs whilst proactively managing hotel inventoryMonitor hotel's text messaging platform and directly assist with guest's enquiries and requests.Ensure that all guests requests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met dailyField guest complaints; listen and extend assistance in order to resolve problems such as price conflicts or room concerns, etc.Plan and implement detailed steps by using experienced judgment and discretion

Job Responsibilities

  • As a Pre-Arrival Coordinator, you will provide prompt and courteous service to both group and leisure guests traveling to the property in a way that meets Hilton's high service standards. Specific tasks of the position may include:
  • Promptly answer incoming calls from both internal and external guests using positive and clear English, as well as connect incoming calls to appropriate departments and handle all reservation / hotel enquiries directly
  • Prioritize daily room assignments for all incoming guests - make appropriate selection of rooms based on guest needs whilst proactively managing hotel inventory
  • Monitor hotel's text messaging platform and directly assist with guest's enquiries and requests.
  • Ensure that all guests requests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily
  • Field guest complaints; listen and extend assistance in order to resolve problems such as price conflicts or room concerns, etc.
  • Plan and implement detailed steps by using experienced judgment and discretion
Hilton Worldwide Holdings Inc.

Hilton Worldwide Holdings Inc.

Average 1-2 weeks

159.0K Employees

Washington D.C. Metro Area, United States

Travel & Hospitality

46.7K - 46.7K per year

Company Overview

Hilton Worldwide Holdings, Inc. engages in the provision of hospitality businesses. It operates through the following segments: Ownership and Management & Franchise. The Ownership segment includes owned, leased, and joint venture hotels. The Management & Franchise segment manages hotels and timeshare properties, and license its brands to franchisees. Hilton Worldwide is a global hospitality company that operates a network of luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels.

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