Job Description

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.Provides and models customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing and supporting the company.Supports the achievement of financial goals by communicating and collaborating with other team leads and store management on business o bjectives; delivering daily operational guidance to teams; and monitoring inventory flow processes and service standards.Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates.Maintains area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; zoning the sales area; signing and pricing merchandise appropriately; binning and picking merchandise; preparing, handling, packaging, labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment; completing bin audits; working inventory exceptions; correcting shelf capacities; securing fragile and high-shrink merchandise; following proper procedures for handling and disposing of hazardous materials; and following opening and closing procedures in area of responsibility.Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and a ddressing improvement opportunities.Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; a nd assisting management with correcting ethical and compliance issues and problems.Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.Leads Inventory Operations - Helps associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and proper use and maintenance of inventory tools and equipment.Food - Handles, stores, cooks, and cleans food according to company policy and procedures. Informs customers about food items when asked to do so. Prepares, takes, and fills orders for food items in a timely manner. Observes and reports complaints and problems with food products, services, and work areas. Uses food equipment and supplies according to company policy and procedures.Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.Customer/Member Centered: Serve the Customer/Member - Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve c ustomer/member requests.Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that isTeam Lead accurate and complete. Communicates in a respectful and professional manner.Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are c ompleted on time.Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect.Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their p ositive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.Physical ActivitiesThe following physical activities are necessary to perform one or more essential functions of this position.Observes associate, customer, or supplier behavior.Enters and locates information on computer.Moves up and down a ladder.Communicates effectively in person or by using telecommunications equipment.C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Visually locates merchandise and other objects.S afely operates large power equipment.

Job Responsibilities

• This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
• Provides and models customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing and supporting the company.
• Supports the achievement of financial goals by communicating and collaborating with other team leads and store management on business o bjectives; delivering daily operational guidance to teams; and monitoring inventory flow processes and service standards.
• Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates.
• Maintains area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; zoning the sales area; signing and pricing merchandise appropriately; binning and picking merchandise; preparing, handling, packaging, labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment; completing bin audits; working inventory exceptions; correcting shelf capacities; securing fragile and high-shrink merchandise; following proper procedures for handling and disposing of hazardous materials; and following opening and closing procedures in area of responsibility.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and a ddressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; a nd assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Leads Inventory Operations - Helps associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and proper use and maintenance of inventory tools and equipment.
• Food - Handles, stores, cooks, and cleans food according to company policy and procedures. Informs customers about food items when asked to do so. Prepares, takes, and fills orders for food items in a timely manner. Observes and reports complaints and problems with food products, services, and work areas. Uses food equipment and supplies according to company policy and procedures.
• Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.
• Customer/Member Centered: Serve the Customer/Member - Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve c ustomer/member requests.
• Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.
• Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is
• Team Lead accurate and complete. Communicates in a respectful and professional manner.
• Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.
• Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are c ompleted on time.
• Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect.
• Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their p ositive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.
• Physical ActivitiesThe following physical activities are necessary to perform one or more essential functions of this position.
• Observes associate, customer, or supplier behavior.
• Enters and locates information on computer.
• Moves up and down a ladder.
• Communicates effectively in person or by using telecommunications equipment.
• C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
• Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates merchandise and other objects.
• S afely operates large power equipment.